Unlike previous sticker-based licenses (COAs), electronic licenses can be returned and exchanged for new ones, subject to certain restrictions. In the following situations electronic licenses may be returned and replaced:

1. Refund related to changes to the license agreement:
   If the license agreement for a given product expires, a period is set in which the licenses can be returned. This mainly applies when sales and support for a given product are terminated.

2. The end user returned the purchased goods:
   Licenses can be returned and exchanged within 365 days of product key issuance. In the case of this return, it is required to keep documentation confirming the customer’s withdrawal from the purchase contract (e.g. in the form of a credit note). These documents do not need to be sent.

3. The equipment was damaged during the warranty period or during the production and preparation phase:
   It is possible to return such a license within 365 days of issuing the product key. Documentation confirming the need for repair (e.g. customer report) is required, which should be kept – it is not necessary to send it.

4. The production key was used for testing:
   You can use production keys to test installation and reporting environments. Both special test keys and production keys can be used for this purpose. In order to obtain a replacement of the key used in this way, the period of 365 days from its issuance must also be met.

5. Keys have been lost or stolen:
   In this situation, exchange or return is not possible – such keys will only be blocked and activation using them will not be possible.

All returns should be made through your MAR partner by sending a text file containing the license number and return code to mar@netland.pl, e.g.:
ProductKeyId,ReturnCode
1234591164821,ZOC
1234591164822, SEE
1234591164823,ZOD

The return codes that must be provided for each returned license are listed in the table below: